Casual

Estimated delivery is 7–15 business days. You'll get a tracking link by email as soon as your order ships.

Yes. We offer free standard shipping on all orders — no minimum.

Your shipping cost and free-shipping progress are always shown in your cart before checkout.

Every product page features a detailed size chart with EU/US size conversions. For the most accurate fit, compare the measurements to a pair of shoes you already own.

If you are between sizes: size up for a relaxed fit, or size down for a snugger fit.

Still unsure? Email us at support@mela-fashion.com before placing your order, and we will gladly help you choose.

We don't accept physical returns for a change of mind. If your item is faulty, damaged, or the wrong item was sent, email your order number to support@mela-fashion.com and we'll issue a full refund — no need to ship anything back.

We handle fit or quality concerns on a case-by-case basis. If you're not happy, please reach out so we can find a solution that works for you.

Yes — every Mela order is backed by our Full Refund Guarantee. If your item arrives faulty, damaged, or isn't what you ordered, we will refund you 100%, no questions asked.

Just email support@mela-fashion.com with your order number and a photo.

Once your order ships, you'll receive an email with a tracking link and your unique tracking number. You can click through to see real-time status updates from dispatch to delivery.

If you haven't received a tracking notification within 15 business days of placing your order, please email support@mela-fashion.com with your order number and we'll look into it immediately.